内推 - application support

goodtry1 · 发表于半年前|来自：美国

[color=rgba(0, 0, 0, 0.75)]Key Responsibilities

Provide technical support for financial counterparty solutions, or installed behind our clients’ firewalls, across the entire client portfolio
Interact with technical team members of the client staff
Liaise with Engineering and Professional Services team members while trouble shooting complex, escalated client issues
Provide post-sales support for clients and prospects to help support the sales operation
Use appropriate software tools to diagnose proper resolution of customer questions and problem

[color=rgba(0, 0, 0, 0.75)]Essential skills and knowledge

Experience of working with Java applications hosted on IBM WebSphere and Apache Tomcat
Experience with relational database management tools (Oracle, SQL Server, etc.)
Experience working with and understanding of web services
Experience working directly with external clients in a support capacity
Detail-oriented, excellent troubleshooting and problem solving skills
Excellent written and verbal communication skills in both English and Mandarin
Experience understanding and analyzing application and web application server logs
Experience and understanding of incident management platform, such as Salesforce.com, or Solarwinds Web Help Desk
Strong proficiency in MS Office
Experience in Linux/UNIX
Strong client focused approach to work
Proven ability to work independently
Ability to meet deadlines while working under pressure
Bachelor’s degree in a technical field (i.e. CS, MIS) or 3 years professional experience in a technical product support role

[color=rgba(0, 0, 0, 0.75)]Desired skills and knowledge

Experience in financial services, AML (Anti-Money Laundering) is a definite plus
Experience with Microsoft batch file scripting
Basic experience with programming (Java, VB, C++, C#, Python, etc.)
Process improvement / refinement experience