本帖最后由 perrineyan 于 13-12-2019 10:13 编辑
客户支持主管 Community Support Executive
Job description We are currently looking for a detail-oriented and self-driven Community Support Executive to join our small but growing team in preparing for the launch of our new mobile games business.
职责范围 - 为所有社交媒体渠道提供支持
- 处理日常客户服务任务
- 收集并报告客户的反馈，投诉等
- 创建指南和其他游戏文档
- 及时应对紧急情况并提醒团队成员
- 推荐与游戏或社区相关的活动
Responsibilities - Provide support for all social media channels
- Handle day-to-day customer service tasks
- Gather and report on customers’ feedback, complaints, etc
- Create guides and other game documents
- Prompt respond to emergencies and alert team members
- Recommend events related to games or community
要求 - 必须至少具有NTEC或文凭证书
- 能够阅读，书写，说和理解英语和中文
- 能够执行多项任务并适应变化，并具有分析和解决问题的能力
- 高度组织化，非常注重细节
- 愿意在周末定期检查公司的社交媒体渠道
- 精通互联网和社交媒体
- 精通MS Office和Google Docs应用程序
Qualifications - Candidate must possess at least a NTEC or Diploma certification
- Ability to read, write, speak and understand English and Chinese languages
- Ability to multi-task and adapt to change and possess analytical and problem-solving skills
- Highly organized with very strong attention to detail
- Willing to regularly check company’s social media channels during the weekends
- Internet and Social Media savvy
- Proficiency in MS Office and Google Docs Applications
有意者请联系： (Whatsapp) // hr@baiyi.sg
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