Restaurant Management 1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting 监督和协调分配工作制,进行日常营运前会议
2. Ensure restaurant’s environment are ready for service
确保餐馆环境能准备营业
3. Inspect the cleanliness and presentation of all china, glass, and silver prior to use
检查餐具 (瓷器、玻璃器皿、银器) 的卫生和清洁
4. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen 与厨房沟通顾客额外的用餐要求、过敏、饮食需要和特殊要求
Customer Service
1. Communicate service needs to chefs and service crews 与厨师和服务人员沟通服务的需求
2. Ensure customers' satisfaction
确保顾客的满意度
3. Perform service according to company service standards
根据公司的服务标准提供服务
4. Handle customer enquiries and complaints 处理顾客查询及投诉 5. Perform server‘s duties as needed 在有需要的情形下执行服务员的工作
People Management客户服务
1. Ensure staff uniform and personal appearance are clean and professional
确保员工制服及个人外表整洁和专
2. Check on staff punctuality and discipline
检查员工的工作的纪律
Cashiering收银1. Collect payments from customers 协助顾客买账单 2. Able to operate POS machine 能操作 POS 系统3. Able to perform merchandize through register machine 能用系统作商品交易4. Able to perform cashier closing 能作每日结单5. Understand company promotion system 了解公司促销运作6. Perform other reasonable job duties as requested by Supervisors 执行主管所委派的其他合理工作
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