急招 IT Helpdesk (中文) Support - 待遇丰厚（五天八小时制）

busydying · 发表于半年前|来自：新加坡

Teleperformance Singapore

Join the Global team & MAKE A DIFFERENCE! www.teleperformance.com Teleperformance is the worldwide leading provider of outstandingcustomer experiences at every single opportunity. We are the worldwide leaderin multichannel customer experience. We’ve been providing superior customercare services for leading companies throughout the world since 1978, withexpertise in many markets and verticals. In 2012, the Teleperformance Groupachieved US$3.02 billion revenues.

The Group operates about 100,000 computerizedworkstations, with more than 138,000 employees across 270 contact centers in 46countries and conducts programs in more than 66 different languages anddialects on behalf of major international companies operating in variousindustries. Some of the countries Teleperformance operate in are, the UK,Brazil, Chile, India, Philippines, Singapore, China, Canada, Mexico, Colombia,Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia,Netherlands, Egypt, Russia, Sweden and Germany.

We are looking for highlymotivated and performance-oriented individuals who wish to contribute andparticipate in the rapid growth of the company.

Technical Help Desk/Support Executives – “Mandarin& English speaking”
North-East - 29 Tai Seng Ave #06-01 Natural CoolLifestyle Hub S534119

The successful candidate will providequality customer support from a PC help desk. Responsible forbasic-to-intermediate PC software and/ or hardware system support via telephoneor email in accordance with the service level requirements i.e.

Responsibilities:

· Response to customerrequests and incident/problems via phone/online/email and log them into servicedesk application according to establish procedures

· Determine root cause and provide timely solutions

· Ability to provide1st level technical remote support for global applications, commoninfrastructure, system and desktop client

· Continue to refineCustomer Satisfaction skills to better service the clients.

· Other duties asrequired

Benefits:

· Competitive basic salary and incentives

· 5-day work week and office hour

· Working location near to Tai Seng MRT (Circle Line)

· Personal and professional growth

· Learning opportunity to improve speaking languages& communication skills

· Improve technical knowledge of relevant software,hardware and products

· Great serving, learning, growing, sharing andmulti-cultural working environment

Requirements:

· Min. Diploma in IT/ Engineering or equiv. fromtechnical school with one year Helpdesk experience.

· Speaks good Mandarin and English (Notes : to handle“Mandarin and English speaking” customers from China).

· Experience in call/technical helpdesk environmentproviding remote support.

· Good knowledge with Microsoft OS, Microsoft WindowsXP, Windows7,MS office suite .

· Possess good communication and interpersonalskills.

· Customer service oriented and good problem solver.

Be Bold. Be Proud. Be Teleperformance !

Suitable applicants are invited to call our HR Dept at Tel +65

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or email your fill resume in MSWord format to [email protected](Please indicate the position applied in your email subject heading. We regretto inform that only shortlisted candidates will be notified)