同志们 !!!早上起来看书啦!!!

￠雪狼湖

<P>Five gaps of service quality:</P>
<P>1 Gap between consumer expactation and management perception.</P>
<P>2 Gap between management perception and service quality specification.</P>
<P>3 Gap between service quality specification and service deliver.</P>
<P>4 Gap between service deliver and external communication.</P>
<P>5 Gap between perceived service and delivered service.</P>

极品恐龙

<P>考试还在这里灌？</P>

￠雪狼湖

我在背题呢。

zqalj86

哈哈。。你不会背了一本书的英文材料吧？？？

极品恐龙

<P>楼上滴</P><P>早上好啊~</P>

zqalj86

支持一下。。。。醒来了。。。

￠雪狼湖

哎哟TMD你看那哪是人背的题啊

￠雪狼湖

<DIV class=quote><B>以下是引用<I>zqalj86</I>在2004-6-7 8:35:12的发言：</B>
支持一下。。。。醒来了。。。</DIV>
<P>今天考试，我都没睡啊。...</P>

流氓兔

[em14]鄙视你！猪[em14]

zqalj86

<DIV class=quote><B>以下是引用<I>￠雪狼湖</I>在2004-6-7 8:36:21的发言：</B>


<P>今天考试，我都没睡啊。...</P></DIV>
<P>晕。。今天是高考第一天。。哈哈。。</P>